Terms and Conditions

Before we begin

These are our Terms and Conditions. As you will soon notice, they’re rather formal and written by lawyers. They made us write them this way. If you have any question or need clarification, please contact us directly at info@laser-bcn.com !

Laser Barcelona - Online Terms and conditions

In these Terms and Conditions of Business, Laser Barcelona is also referred to as “Justo Heras”. The business registered in Spain, with intra-community VAT number: ES47763437G whose registered office is at Plaza Lesseps 11, 3-3 , 08023 Barcelona, Spain.

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms and Conditions "). By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us regularly.
You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions . Access to this Website is permitted on a temporary basis, and Laser Barcelona reserves the right to remove or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. Periodically we may restrict access to some parts or the entire Website. Your use of the Laser Barcelona website is contingent upon youf acceptance of our Privacy Policy and the following Terms and Conditions. If you do not agree to the Terms and Conditions of business contained in the following pages, then you may not use the Laser Barcelona website.
This Website may contain links to other websites, which are not operated by Laser Barcelona (the "Linked Sites"). Laser Barcelona has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each Linked Site.
If you have any enquiries, comments or concerns regarding this agreement or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please send an email to . We’re friendly people and talk in everyday English (and Spanish obviously!) rather than legal-speak.

Data Protection Laws

Laser Barcelona is conscious of its legal responsibilities as a “data controller” and supports the principles of data protection reflected in the Directive 95/46/EC of the European Parliament and of the Council of the European Union of 23 November 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of that data and applicable national implementing legislation.

Laser Barcelona shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.


Like many websites, we also use "cookie" technology. A cookie is a small data file that we transfer to your computer's hard disk. We do not use cookies to collect personally identifiable information. We use cookies to better understand how you interact with the site and our service, to monitor aggregate usage by our users and web traffic routing on the site, and to improve the site and our services.

These tools do not obtain information about your name or surname nor the postal address from which you connect. The information they get is related to the number of pages visited, the language, social network in which our news is published, the assigned IP address related to the city from which you access, the number of new users, the visits frequency and recurrence, visiting time, browser and operator or type of terminal from which the visit is made.

This information is used to improve our pages, to detect new needs and to evaluate the introduced improvements with the purpose of providing a better service to the users who visit us adapting them for example to the most used browsers or terminals. To allow, know, block or delete cookies installed on your computer you can do so by setting the browser options installed on your computer.

You can check how to do it in each browser following the following links:

Firefox from http://support.mozilla.org/es/products/firefox/cookies

Chrome from http://support.google.com/chrome/bin/answer.py?hl=... 

Explorer from http://windows.microsoft.com/es-es/windows7/how-to... 

Safari from http://support.apple.com/kb/ph5042

Portal's Cookies description

__utma, __utmb, __utmc, __utmd, __utmv, __utmz They allow to track the website using Google Analytics tool which is a service provided by Google to obtain information about users' access to websites. Some of the data stored for further analysis are: the number of times the user visited the website, the dates of the user's first and last visit, the duration of visits, the page from which the user accessed the website, the search engine which the user has used to reach the website or the link that has selected, the world's place from which the user accesses, etc. The configuration of these cookies is predetermined by the service offered by Google, which is why we suggest that you consult the Google Analytics privacy page, http://www.google.com/analytics/privacyoverview.ht... to obtain more information about the cookies you use and how to disable them (understanding that we are not responsible for the content or veracity of third party websites).

In any case, we inform you that since cookies are not necessary for the use of the Portal, you can easily reject and remove cookies installed on your computer. Procedures for blocking and removing cookies may differ from one Internet browser to another and, therefore, please refer to the instructions provided by the manufacturer of the Internet browser. Almost all browsers allow you to configure notifications for the presence of cookies or automatically reject them. If you decide to refuse cookies you may continue to use our Portal, although you will have limited use of some of the features.

Your Obligations and Conduct

You must provide us with true and accurate information for example: your real name, phone number, e-mail address and other requested information as indicated. Falsifying or omitting contact information such as a name, address, and/or telephone number when registering with Laser Barcelona is not permitted. You are also not permitted to use fax or disconnected numbers as a telephone number. When using this website you must obey all applicable international, federal, state, and local laws.
It is your responsibility to select a password that is unique to your Laser Barcelona account and that you do not disclose this information to anyone else or keep this information in an insecure place.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense under the Computer Misuse Act 1990. Laser Barcelona will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
We reserve the right to bar users from this Site on a permanent or temporary basis. Any such user shall be notified and must not then attempt to use this Site under any other name or through any other user. Laser Barcelona will report any breach of these rules that would constitute a criminal offense under the Computer Misuse Act of 1990 to the relevant law enforcement agencies and disclose your identity to them.

User Registration

To facilitate the electronic purchase and avoid asking customers for the same data each time they make a new purchase, it is optional to register as a user of the Store. Such user registration can be made at any time through the "My Account" section or during the purchase process itself. At the end of the purchase process you will receive an email confirming that the process has completed successfully.

You can access the "My Account" section with your username and password or the means that, in each case, laser-bcn.com enables to authenticate users. Associated with your user registration, laser-bcn.com may use cookies or other similar means that allow you to record your browsing preferences and identify you when you connect from the same computer.

Through "My Account" you can access your purchase history, consult and edit your registration information, request a copy of the Return Form and other formalities and steps related to your purchases.

Registration as a user of laser-bcn.com is free and is not subject to any condition or consideration. You can unsubscribe as a user at any time by sending an email to info@laser-bcn.com. The withdrawal as a user will entail the cancellation of your personal data.


Terms of Sale

By placing an order on Laser Barcelona website you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. At any time Laser Barcelona has the right to cancel the order before it is dispatched, refunding any money due to the customer.

Laser Barcelona will endeavour to process the order and send the goods within the time period stated at point of purchase. Any dates quoted for delivery of the goods are indicative only. Time for delivery will not be of the essence of the contract and Laser Barcelona will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the goods howsoever caused. We will not be held responsible for any deliveries delayed due to postal delays or force majeure.

In order to contract with Laser Barcelona you must be at least 13 years of age and can form a legally binding contract under applicable law. If your order is accepted we will inform you by email when we dispatch the item. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the order cost. We reserve the right to obtain validation of your credit card, debit card or PayPal details before accepting your Order. All prices advertised are subject to such change.


Our Contract

When you place an order, you will receive an email that acknowledges your order: this email will only be an acknowledgement and will not constitute acceptance of your order.

We take payment from your card, when we process your order and have checked your card details. If we are unable to supply the goods for any reason, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.

A contract between us will not be formed until we send you a confirmation email that all of the goods that you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


Pricing and Payment

At Laser Barcelona we try to ensure that all details, descriptions and prices that appear on this website are accurate. In the unlikely event of an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and any monies paid will be refunded to you.

All prices indicated on the website are reffered to in euros and include VAT.  You will be responsible for any other taxes applicable in the territory to which the goods are sent.

We will endeavour to deliver to anywhere in the world that is accessible by our couriers. We ensure that we comply with the legal requirements in non-EU countries and reserve the right to cancel your order if we are unable for any reason to meet with these requirements. Prior to ordering, it is your responsibility to check that any goods you order comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products.

If you are purchasing from outside the EU, we may have to complete additional documentation or request additional information. Please contact us at info@laser-bcn.com with any further enquiries.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure that there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

We may use your personal information to conduct appropriate anti-fraud checks.

Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

The shipping costs will be detailed at the end of the purchase process, once you have included the shipping address. These shipping costs will depend on the place of delivery and will be charged to the customer in full. The total shipping costs will be known in the payment step of the Purchase Process.



laser-bcn.com will send you the receipt via email along with your order. Invoices can also be downloaded from the ordering area.

In case of requesting the invoice please contact us at our email address info@laser-bcn.com sending us the complete data for correct completion. 



The delivery takes place at the moment of receiving the address of the shipment. In home delivery it will be necessary for the receiver to sign the delivery note or document justifying the delivery of the order. The signature of the delivery note does not imply conformity and only serves to prove that delivery has occurred. It does not therefore affect your contractual rights or assume conformity with a product in bad conditions. Without prejudice to your contractual and legal rights, we request that in order to be able to process any incident related to the shipment of the merchandise we communicate within a period not exceeding 24 hours any incident related to the shipment, such as missing or lost any of the products purchased, damaged product, open merchandise, etc. Note that the signature of the delivery note is necessary to deliver the product so you must make sure that other people can receive the purchase on your behalf. laser-bcn.com does not accept any responsibility for the receive made by another person in its name without the proper authorization when said reception is carried out correctly in the place of delivery indicated.

Home delivery will take place from Monday to Friday from 10am to 7pm. We do not deliver on Saturdays or Sundays.

The delivery, at home or in store, entails the transmission of the risk and, consequently, that the deterioration of the products, loss or theft that can be produced from that moment are not the responsibility of laser-bcn.com.

laser-bcn.com does not accept postal addresses as valid addresses. In the event that the Contract includes a postal address, the contract will not be valid nor will it obligate laser-bcn.com to comply with it, which may nevertheless notify such circumstance and withdraw the charges made.

The approximate deadlines for delivery are as follows:

- Home delivery:

To peninsular territories of Spain and the Balearic Islands: 48/72 hours (working days).

To the rest of the world between 5 and 15 working days depending on the type of shipment.

The recipient of an international shipping may be subject to such import taxes, custom duties and fees. Additional charges for customs clearance must be fulfilled by the recipient. laser-bcn.com has no control over these charges nor can predit what they may be.



Laser Barcelona offers you the possibility of returning your purchases within a maximum period of 15 working days after delivery, provided that the products purchased have not been used and are in perfect condition (except specified items).

For returns of promotional items whose discount applies to a single item or promotions with discount on the total of a purchase, the amount to be returned will be the one which the customer has paid for the item. The amount to be returned will appear on the purchase receipt and not the price that the item had without promotion. In case you have used discount coupons in the purchase, please note that the value of the discount coupon will not be refunded.

All amounts that had previously been collected by laser-bcn.com and that had to be returned to customers in accordance with the expected of this clause, (defective items, cancelled orders or when previously agreed) will be paid, to the extent possible, through the same payment method that was used during the purchase.

The conditions established for the returns in this clause will be understood without prejudice of the imperative rights that the consumer has in accordance with the current legislation. Consequently, when the refund is made within the first 14 days from the time of delivery, the provisions of articles 68 and following of the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 in November 16th will prevail over the provisions of this clause.

laser-bcn.com reserves the right to refuse returns sent outside the set deadline or garments that are not in the same conditions in which they were sent to the customer.


To return your product, you should mail your product to: Laser Barcelona Flagship Store - C/ Doctor Dou 2 08001 Barcelona

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.